How can we help?

Confirmation is sent automatically when you create your account. Check the address shown on your Account page, then search your inbox, Spam/Junk and All Mail for Rent Leasy or noreply@rentleasy.com. Mark the message as not spam if you find it.

If it hasn’t arrived after a few minutes, choose Send confirmation email. Open the newest confirmation link, then return and choose I’ve confirmed my email. If you entered the wrong address, sign out and create an account with the correct address, or contact support.

On Account, choose Forgot your password? and enter your account email. Check Spam/Junk for the reset email. Never share your password or confirmation links with anyone.

Use Account settings for message emails, light/dark appearance, larger text and reduced motion. Display preferences are saved on this device; message-email preferences are saved to your account.

Confirm your email, then choose List your lease. Add property information, lease dates, monthly costs and photos. Valid drafts save automatically while you work. Save and preview lets you review the listing before choosing a publishing plan; saving a draft does not publish or enroll you in billing.

The total adds the seller’s listed rent, utilities, Wi-Fi, other monthly costs and required parking. Optional paid parking appears separately; available parking listed at $0 is shown as free unless marked variable. Estimates can change. Confirm current costs, deposits and transfer fees with the seller and management.

No. Use Messages to ask questions and arrange next steps. Sending a message does not reserve a lease or guarantee availability. Management handles transfer eligibility and approval. Rent Leasy does not collect rent or deposits through messaging.

Open Dashboard to edit your listing, manage renewal or mark it rented. Review the confirmation before applying an update. Marking rented removes the public listing and stops future renewals while preserving your history.

Enable message emails in Account. One email is queued when a conversation becomes unread, rather than for every message. Reading it before the scheduled check cancels the queued alert. During testing, delivery is limited to the selected test inbox; your account shows whether email delivery is available. The inbox and navigation badge remain available without email.

• $6 every 7 days.
• $10 every 14 days.
• $16 every 30 days.
• $24 every 60 days.

These are recurring listing-advertising plans, separate from the apartment’s rent. Checkout shows the selected plan, renewal terms and any available offer before you agree.

Eligible new users can enter LEASE7 for seven free listing days on any selected plan, once per account. A payment method and explicit recurring-billing agreement are required. After the free week, the selected plan renews at its full price unless canceled. Check your checkout summary for eligibility and the first charge date.

Yes. Choose Cancel renewal on Dashboard and confirm. Future renewals stop; the listing keeps its remaining paid or promotional time unless you mark it rented or it is removed for another reason. Resuming renewal requires a separate confirmation, with the same plan or a newly selected plan.

Finding a renter, transferring your lease, or canceling early does not, by itself, qualify for a full or prorated refund for unused listing time.

Billing errors, duplicate charges and significant service outages can be reviewed for a refund. Refunds required by law are not affected.

Contact support with the listing name and charge date. Do not send card numbers or bank details.

Open Dashboard and use Update payment method or Resolve payment when shown. Enter card details only on the secure Stripe page. Contact support if the status still looks wrong after returning.